Russi Modi, Chairman, Tata Steel, was
holding a weekly meeting with Tata Steel staff at a football ground in
Jamshedpur.
A worker
took up a niggling issue. He said the Quality and hygiene of toilets for
workers was very bad. Whereas, he pointed out that the cleanliness and hygiene
of Executive toilets are always very good.
Russi
asked his top executive how much time he needs to set it right.
The executive asked for a month to
set it right. Russi said "I would rather do it in a day. Send me a
carpenter."
Next
day, when the carpenter came, he ordered the sign boards to be swapped.
The
sign board on the "workers" toilet was changed to
"Executives" and Executive toilet to "Workers".
Russi
then gave instructions to inter-change it every fortnight! The
quality of both toilets became on par in 3 days’ time. A
solution that was immediate and lasting for both!
Debriefing
of this Story, As a
leader, it's your job to listen to the problem patiently but implement the
solution quickly. Always
keep finding new ways to solve the problem quickly.
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